Sales Administrative Assistant

SGL Carbon's North American Shared Services Center in Charlotte, North Carolina headquarters SGL Carbon, LLC in  North America. The Shared Services Center is comprised of approximately 50 employees who support the SGL Carbon Business Units by providing quality services, leadership and accountability through excellence, teamwork, open and continuous communication, integrity and passion for success.  All key administrative functions are represented at the Charlotte, NC site.

Strongsville, located in a suburb of Cleveland, Ohio, is part of the Process Technology Business Unit providing customer Process Equipment in chemical applications located in North, Central and South America. The Strongsville team designs and machines, fabricates and assembles the Process Equipment which includes: Shell and Tube Heat Exchangers, Block Heat Exchangers, Plate Heat Exchangers, Pumps, Columns, Quenches and Systems.

Summary of job content:

Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team

Supports Order Entry and RFQs for the Americas.

Provides invoicing of progress billings and follow-up on payments.

Supports the Letter of Credit process, as well as other financial instruments.

Provides back-office support for the sales department.

Key accountabilities:

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back-office activities, such as – but not limited to:
• Invoicing of Progress Billings
• Support the Letter of Credit process
• Performing market research with guidance of sales team
• Gathering and processing research market and marketing data
• Assist and coordinate with sales team
• Organizing and assisting sales team’s calendar
• Support sales team in pre-sales and post-sales activities
• Proactively improve and maintain CRM data quality and integrity
• Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.
• Entering orders within SAP
• Tracking open invoices and following up on late payments

Education:

• Associates Degree or equivalent experience

Experience:

• 1-2 years experience in customer service/technical customer service

• Chemical industry experience will be a plus

• Fluent English, additional (Spanish, German) is a plus.•

Preferred skills:

• Logistics (regulations, export control. Incoterms. Packing, etc.)

• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc. .

• SAP-system software.

• Knowledge of machining & manufacturing of chemical process equipment is a plus.

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What we offer:

SGL offers a competitive benefits package including:

• Medical and Prescription Drug coverage
• Dental insurance
• Vision insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D (Accidental Death & Dismemberment) insurance
• Short Term and Long Term Disability insurance
• Voluntary Spouse Life insurance
• Voluntary Child Life insurance
• 401k Savings Retirement Plan with employer match
• Vacation days
• Paid Holidays