Sales Support Specialist

Job Summary

This position provides support to Area Sales Managers and VP-Sales, supports Order Entry and RFQs for the Americas, supports 
invoicing of progress billings and follow-up on payments and provides back-office support for the sales department.

Key Accountabilities

• Provides support for Aftermarket Sales and Equipment Sales 
• Organize daily sales back-office activities, such as – but not limited to: 
  • Performing market research with guidance of sales team 
  • Gathering and processing research market and marketing data 
  • Assist and coordinate with sales team 
  • Organizing and assisting sales team’s calendar 
  • Support sales team in pre-sales and post-sales activities 
  • Proactively improve and maintain CRM data quality and integrity 
  • Support customers with RFQs and corresponding quotations 
• Support Field Service planning, etc. 
• Entering orders within SAP 
• Tracking open invoices and following up on late payments

Your Profile

•    Associates degree or equivalent experience.
•    1-2 years experience in customer service/technical customer service. Chemical industry experience is a plus.
•    Fluent in English (Spanish and German is a plus). 
•    Knowledge of machining and manufacturing of chemical process equipment.

•    Logistics (regulations, export control. Incoterms. Packing, etc.)
•    Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc.
•    SAP-system software.
•    Strong ability to communicate clearly and effectively.