Sales Support Specialist
Job Summary
This position provides support to Area Sales Managers and VP-Sales, supports Order Entry and RFQs for the Americas, supports
invoicing of progress billings and follow-up on payments and provides back-office support for the sales department.
Key Accountabilities
- Provides support for Aftermarket Sales and Equipment Sales
- Organize daily sales back-office activities, such as – but not limited to:
- Performing market research with guidance of sales team
- Gathering and processing research market and marketing data
- Assist and coordinate with sales team
- Organizing and assisting sales team’s calendar
- Support sales team in pre-sales and post-sales activities
- Proactively improve and maintain CRM data quality and integrity
- Support customers with RFQs and corresponding quotations
- Support Field Service planning, etc.
- Entering orders within SAP
- Tracking open invoices and following up on late payments
Your Profile
• Associates degree or equivalent experience.
• 1-2 years experience in customer service/technical customer service. Chemical industry experience is a plus.
• Fluent in English (Spanish and German is a plus).
• Knowledge of machining and manufacturing of chemical process equipment.
• Logistics (regulations, export control. Incoterms. Packing, etc.)
• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc.
• SAP-system software.
• Strong ability to communicate clearly and effectively.
Strongsville, OH, US, 44149
Nearest Major Market: Cleveland
Job Segment:
Pre-Sales, Field Service, Market Research, Sales Support, Bilingual, Sales, Marketing, Manufacturing