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Sales Support Specialist

Job Summary


This position provides support to Area Sales Managers and VP-Sales, supports Order Entry and RFQs for the Americas, supports 
invoicing of progress billings and follow-up on payments and provides back-office support for the sales department.


Key Accountabilities


  • Provides support for Aftermarket Sales and Equipment Sales 
  • Organize daily sales back-office activities, such as – but not limited to: 
    • Performing market research with guidance of sales team 
    • Gathering and processing research market and marketing data 
    • Assist and coordinate with sales team 
    • Organizing and assisting sales team’s calendar 
    • Support sales team in pre-sales and post-sales activities 
    • Proactively improve and maintain CRM data quality and integrity 
    • Support customers with RFQs and corresponding quotations 
  • Support Field Service planning, etc. 
  • Entering orders within SAP 
  • Tracking open invoices and following up on late payments


Your Profile


•    Associates degree or equivalent experience.
•    1-2 years experience in customer service/technical customer service. Chemical industry experience is a plus.
•    Fluent in English (Spanish and German is a plus). 
•    Knowledge of machining and manufacturing of chemical process equipment.

•    Logistics (regulations, export control. Incoterms. Packing, etc.)
•    Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc.
•    SAP-system software.
•    Strong ability to communicate clearly and effectively.

Our Promise:

Convince us with your skills and strengths – in an experienced team, working on challenging tasks. With our leading-edge technologies and materials, you will have freedom to act and a wide range of development opportunities. Attractive remuneration as well as smart fringe benefits are part of our offer.

Equal Opportunity Employer 

We provide equal employment opportunities for all employees and applicants for employment without regard to their race, color, religion, national origin, gender, age, veteran status, disability, sexual orientation, gender identity or any other classification protected under applicable federal, state or local law. 
Know Your Rights: Workplace Discrimination is Illegal - Optimized for Screen Readers

Reasonable Accommodation Notice
SGL Carbon, LLC is committed to the inclusion of qualified individuals. As part of this commitment SGL Carbon, LLC will provide accommodations when requested by a qualified applicant. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email . If reasonable accommodation is needed to participate in the job application or interview process, please contact us at or 704-593-5250.

SGL Carbon is a leader in the development and manufacture of products based on specialty graphite and compo­sites materials. Using our comprehensive technology know-how and in close partnership with our customers, we develop intelligent and leading-edge solutions for the big issues of mobility, energy and digitization.

SGL Carbon has more than 4,700 employees worldwide and 31 sites in Europe, North America and Asia, and a ser­vice network in over 100 countries.

Publication Date:  Nov 11, 2023

Strongsville, OH, US, 44149

Business Unit:  Process Technology
Legal Unit:  SGL CARBON Technic, LLC
Functional Area:  Administrative
Employment Type:  Full time
Minimum Salary:  52,000
Maximum Salary:  56,000

Nearest Major Market: Cleveland

Job Segment: Pre-Sales, Sales Support, Market Research, Machinist, Sales, Bilingual, Marketing, Manufacturing

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